Refund policy

Acorn & Ash accepts returns of unopened and unused products within 30 days of delivery. Returned products must be in their original condition and packaging. Proof of purchase is required.

Return eligibility

Because Acorn & Ash products are personal care items, opened or used products generally cannot be returned for change-of-mind reasons.

To request a return, email support@acornandash.co before sending the product. If the return is approved, we will provide the return address and shipping instructions. Items sent without prior authorization may not be accepted.

Return shipping

Unless the return results from an Acorn & Ash error, product defect, incorrect item, or shipping damage, the customer is responsible for return shipping costs.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If it is damaged, leaking, defective, or incorrect, contact support@acornandash.co promptly so we can review the issue and arrange an appropriate replacement, refund, or other resolution.

Unexpected reactions

If you experience an unexpected reaction while using an Acorn & Ash product, discontinue use and contact us through Product Support. Product-safety reports are reviewed separately from ordinary returns.

Exchanges

We do not process direct exchanges. If an eligible return is approved, return the original item and place a separate order for the replacement.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since we approved your refund, contact support@acornandash.co.

Questions

For questions about a return, contact support@acornandash.co.